Extra Serving, the podcast by Nation's Restaurant News, explained

August 18, 2020 00:02:03
Extra Serving, the podcast by Nation's Restaurant News, explained
Extra Serving
Extra Serving, the podcast by Nation's Restaurant News, explained
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Hosted By

Holly Petre Sam Oches

Show Notes

Nation's Restaurant News, the leading source for the b2b food and restaurant industry, has its own podcast. Now, with over a year of backlogged episodes, you can listen to CEO interviews, conversations with leaders in the industry and advice for restaurant leaders from the ones who make it happen all helmed by NRN's accomplished team of journalists. Stay tuned for new episodes every Friday.

Episode Transcript

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Other Episodes

Episode

May 06, 2022 00:41:49
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NRN editors discuss Kelli Valade’s new job, Starbucks’ unions, and the week in restaurant earnings

This week on the Extra Serving podcast, a production of Nation’s Restaurant News, NRN editors Holly Petre, Leigh Anne Zinsmeister and Joanna Fantozzi talked about Kelli Valade’s transition from Red Lobster CEO to chief executive of Denny’s.   The team discusses Valade’s abrupt exit from Red Lobster and what it means for a woman to be in charge at a large chain as well as what her tenure could hold.   Zinsmeister gives the team an update on the earnings calls from this week, including the dip in sales at pizza chains like Pizza Hut and Domino’s, the falling price of wings at places like Wingstop, the cost of inflation across all chains and other tidbits.   Fantozzi also updates the team on Starbucks’ union situation. Interim CEO Howard Schultz has made his anti-union stance very clear and, in a recent earnings call, made it known that none of the new benefits Starbucks will be offering like student loan repayment will be available to unionized stores.   “If you thought three or four months ago that relations between unions and Starbucks itself were tense, the differences of opinion have only gotten starker since Schultz has come back,” said Fantozzi.   There are more than 50 stores that are unionized at this point and there are 237 that have applied for unionization at this point. About 85% of the stores that vote agree to unionize.   Plus, hear from Beef-a-Roo franchisee and Next Brands president Austin Capoferi on what it’s like to franchise a 50-year-old brand. ...

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Episode

May 22, 2020 00:13:24
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Boston's Pizza president on facing challenges as a casual-dining pizza chain during a pandemic

Over the past couple of months during the height of the COVID-19 pandemic, while many pizza chains were seeing the benefit of their delivery-focused business, Boston Pizza — the Canada-based pizzeria/sports restaurant with 21 locations in 15 states across the U.S. — struggled and had to close nearly half of their locations. “We have gourmet pizza and it’s not the most inexpensive pizza, so we’re faring more like typical casual dining restaurant than some of the pizza delivery companies that have been wining in this situation,” Boston Pizza president Jeff Melnick said. For the Boston Pizza restaurants that stayed open, the company implemented operational changes across their franchise system in order to transition to a temporary off-premise business model, from scaling down their 80-item menu for delivery to customizing “touchless labels” to ensure customers that their food had been sealed. But, as Melnick said, as many states are now allowing restaurants to reopen their dining rooms, Boston Pizza is undergoing the process of recovery and slowly opening up their restaurants again. Currently, six Boston Pizza restaurants are available for dine-in and in the weeks that they have been open have seen 75% of their usual sales. “We’re still seeing positive sales trends,” Melnick said. “ [This is] going to be a challenge but that will be short lived.” Listen to his story in this week’s episode of our Extra Serving podcast. ...

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Episode

March 13, 2020 00:24:35
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Restaurant operators reacting to COVID-19 with new policies while financials become rocky

Coronavirus, or COVID-19, dominated the news cycle this week and its impact on restaurants and foodservice operators is beginning to show. Because of that, Nation’s Restaurant News is dedicating this week’s episode of Extra Serving to the global issue. Independent restaurants are closing for weeks, large chains are facing the reality that hourly workers will need to be quarantined for 14 days and restaurant cleaning and safety operations need to be altered. At Nation’s Restaurant News, the coverage has ranged from how restaurants can increase cleanliness to reporting on what chains are doing in response to the pandemic. This week’s episode of Extra Serving is a special one. We’ve suspended our normal interviews for a week so we could give you all the information we have on the coronavirus. I spoke with NRN editors Ron Ruggless and Nancy Luna about both the financial and worker impacts of the pandemic. We covered the stock market, paid sick leave and the largest moves from companies in the past week. After listening to the podcast, read some of our coverage on improving restaurant safety: • 4 tools to help restaurants combat the effects of coronavirus • How to safely deliver orders to customers with no contact • How to alert customers to health and safety measures across a big chain Follow the rest of the coronavirus coverage at nrn.com/coronavirus. ...

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