Andy’s Frozen Custard looks to spread the joy of freshly made frozen custard

Episode 15 August 03, 2021 00:16:14
Andy’s Frozen Custard looks to spread the joy of freshly made frozen custard
Extra Serving
Andy’s Frozen Custard looks to spread the joy of freshly made frozen custard
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Hosted By

Holly Petre Sam Oches

Show Notes

Celebrating its 35th year, Andy’s Frozen Custard is scheduled to open its 100th store in Kansas City, Mo., this summer, marking a milestone as the chain hopes to grow 15% to 20% annually.

“We’d love to see an Andy’s on every corner in all the great neighborhoods in America and I think at some point we can get there,” said Kuntz. “It’s about finding the right people and the right locations and the right situations.” 

The Springfield, Mo.-based chain saw $41.2 million in sales in 2020, which was up 4.5% from the prior year. Andy’s opened two units during the year for a total of 94. 

That success comes in part because of a unique aspect for a frozen treat chain: All traditional stores are built with drive-thrus, so families saw Andy’s as a safe experience through the pandemic.

Known for concretes, Andy’s’ baked goods used as toppings — like brownies, pumpkin pie and cookies — are baked in stores, and toppings also include seasonal fresh fruit and roasted pecans. The frozen custard is made fresh throughout the day, so the concept is operationally more complex than most in the treat segment. But it’s managing that operational complexity that Andy’s is good at, said Kuntz

The concept was founded by John and Carol Kuntz in 1986, they brought their son Andy and his wife Dana into the business and Andy Kuntz has helped grow the chain with franchising.

Listen to his take on the brand’s future and the challenge of beating the custard melt.

Episode Transcript

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