Extra Serving

This podcast will share ideas from restaurant innovators on leadership, food trends, technology and ... more

Hosted by

Latest Episodes

August 13, 2021 00:33:45
How this NYC brand is planning to expand nationwide

How this NYC brand is planning to expand nationwide

Mighty Quinn's BBQ is a small NYC-based brand but it's working on an expansion strategy. Hear from the co-CEOs Micha Magid and Christos Gourmos on their franchising initiatives and how they are planning on spreading Mighty Quinn's BBQ across the country. Also hear Nation's Restaurant News editors Joanna Fantozzi, Sam Oches and Holly Petre discuss the recent revelations of brands like McDonald's and Chipotle regarding vaccines for employees. The NRN staff also discuss diversity in the industry and what it means to truly participate in diversity versus making diversity moves for show. For more on this analysis, check out the recent feature on NRN: https://www.nrn.com/quick-service/how-restaurants-can-take-diversity-and-inclusion-initiatives-talk-action. ...

Listen

August 06, 2021 00:37:29
WaBa Grill’s quest to have the fastest service time in the restaurant industry

WaBa Grill’s quest to have the fastest service time in the restaurant industry

This week on the Extra Serving podcast, Nation’s Restaurant News associate editor Joanna Fantozzi, digital editor Holly Petre and editor-in-chief Sam Oches get together to discuss the news about JAB Holding forming Panera Brands, merging Panera Bread, Caribou Coffee and Einstein Bros. Bagels. The news broke right recording time, and the NRN editors share their honest and unfiltered opinions on the move. The three also talk about the prevalent issue of vaccination requirements. And Oches speaks about CREATE, the event happening live and in person Oct. 4 – 6 in Denver. You can register for CREATE at Informaconnect.com/create to join Fantozzi, Petre, Oches and the rest of the NRN staff in person.  Then, Mark Finnegan, chief marketing and technology officer at WaBa Grill, joins Fantozzi to discuss the chain’s speedy orders and how it accomplishes that speed. The two also cover what makes WaBa stand out from it quick-service competitors and how healthful food fits into the restaurant landscape. ...

Listen

15

August 03, 2021 00:16:14
Andy’s Frozen Custard looks to spread the joy of freshly made frozen custard

Andy’s Frozen Custard looks to spread the joy of freshly made frozen custard

Celebrating its 35th year, Andy’s Frozen Custard is scheduled to open its 100th store in Kansas City, Mo., this summer, marking a milestone as the chain hopes to grow 15% to 20% annually. “We’d love to see an Andy’s on every corner in all the great neighborhoods in America and I think at some point we can get there,” said Kuntz. “It’s about finding the right people and the right locations and the right situations.”  The Springfield, Mo.-based chain saw $41.2 million in sales in 2020, which was up 4.5% from the prior year. Andy’s opened two units during the year for a total of 94.  That success comes in part because of a unique aspect for a frozen treat chain: All traditional stores are built with drive-thrus, so families saw Andy’s as a safe experience through the pandemic. Known for concretes, Andy’s’ baked goods used as toppings — like brownies, pumpkin pie and cookies — are baked in stores, and toppings also include seasonal fresh fruit and roasted pecans. The frozen custard is made fresh throughout the day, so the concept is operationally more complex than most in the treat segment. But it’s managing that operational complexity that Andy’s is good at, said Kuntz The concept was founded by John and Carol Kuntz in 1986, they brought their son Andy and his wife Dana into the business and Andy Kuntz has helped grow the chain with franchising. Listen to his take on the brand’s future and the challenge of beating the custard melt. ...

Listen

July 30, 2021 00:32:10
How one female leader is prioritizing mental health

How one female leader is prioritizing mental health

The NRN team kicks off this week's pod talking about, what else, earnings season. From McDonald's awesome quarter to the future of pandemic "winners" like Domino's and Wingstop, the team covers it all. Sam Oches, Joanna Fantozzi and Holly Petre also cover the new PPP program and McDonald's latest celebrity collaboration. This week, hear from the president of Salata. Michelle Bythewood has only been president of Salata for two and a half years but she is using her skills to change the company – for the better. Since she began her tenure in 2019, the brand has undergone a complete refresh, a new tech suite and the inclusion of mental health days.   ...

Listen

14

July 27, 2021 00:22:24
Rock n Roll Sushi CEO Chris Kramolis credits franchisees with chain’s success in 2020

Rock n Roll Sushi CEO Chris Kramolis credits franchisees with chain’s success in 2020

Rock n Roll Sushi occupies the unique niche of providing sushi rolls and hibachi-grilled items in a rock music-themed setting to consumers who might not normally eat raw fish. Founded in Mobile, Ala., in 2010 by husband-and-wife team Lance and Gerry Mach Hallmark, the chain grew thanks to their deep understanding of their market and to devoted friends who opened franchises of their own. Being successful at selling sushi in Alabama also caught the attention of Chris Kramolis, a former area developer for fast-casual chain Tropical Smoothie Cafe, who thought the concept might work in his home state of Arkansas, too. The concept did work, even in May of 2020, when dining rooms were at 33% capacity. That’s when Kramolis opened his first Rock n Roll Sushi unit in Little Rock, Ark. It worked so well, in fact, that he opened a second unit in Little Rock in July, and then opened a location in Tallahassee, Fla. That success drew the attention of Kramolis’s friend Eric Jenrich, founder of Tropical Smoothie Cafe, who ended up buying a controlling stake in Rock n Roll Sushi and making Kramolis its CEO. In this video, Kramolis discusses the fear of operating during the pandemic as well as Rock n Roll Sushi’s resiliency and his own path to the C-suite. ...

Listen

13

July 23, 2021 00:25:45
Bubbakoo’s Burritos co-founder Paul Altero discusses success during pandemic

Bubbakoo’s Burritos co-founder Paul Altero discusses success during pandemic

Paul Altero has been working in restaurants since he was 9 years old, and for the past 13 years he and business partner Bill Hart have been running Bubbakoo’s Burritos, a fast-casual chain based on the Jersey shore serving burritos and related items with a wide variety of proteins, such as Buffalo chicken and hibachi steak & shrimp. Bubbakoo’s growth actually accelerated during the pandemic, in part, according to Altero, because full-service operators were looking for business opportunities that didn’t depend on open dining rooms and contacted him about opening franchises. In this video, Altero shares his own background, how he met Hart when they both worked for casual-dining chain Johnny Rockets, and the keys to Bubbakoo’s success during the pandemic. Those include streamlining the takeout and delivery process, launching a virtual brand called Tossem Wing Factory, and simply being lucky enough to already have the service style that fit customers’ changing needs. ...

Listen
Previous Next