Extra Serving

This podcast will share ideas from restaurant innovators on leadership, food trends, technology and ... more

Hosted by

Latest Episodes

January 28, 2022 00:43:01
Ian Baines, CEO of BurgerFI, on the chain's recent acquisition of Anthony's Coal Fired Pizza

Ian Baines, CEO of BurgerFI, on the chain's recent acquisition of Anthony's Coal Fired Pizza

This week on the Extra Serving podcast, a production of Nation’s Restaurant News’ Last Bite Network, NRN editors Holly Petre, Sam Oches and Ron Ruggless discussed the future of the Supreme Court and its stance on vaccines.   The recent ruling from the highest court in the country against the OSHA mandate set forth by President Biden (which was picked up by Starbucks and subsequently dropped in a similar fashion) set a precedent for the conservative leaning and pro-business court that may impact future vaccines. The team discusses the impact this may have for years to come as we see more diseases and COVID becomes endemic.   Also, the team discusses McDonald’s fourth quarter earnings which were just reported at the time of recording. The three editors talk about how the new promotion – TikTok menu hacks – is helping the company with supply chain issues and how TikTok and secret menu items can help other chains as well.   Plus, Ruggless spoke with the CEO of BurgerFi, Ian Baines, about the chain’s recent acquisition of Anthony’s Coal Fired Pizza & Wings and what it means for the future of the business. ...

Listen

January 27, 2022 00:09:35
Nicole West grows Chipotle’s digital sales with relentless focus on customer experience

Nicole West grows Chipotle’s digital sales with relentless focus on customer experience

Leading Chipotle's effort as vice president of digital strategy and product is Nicole West, one of few female leaders in the restaurant tech world. ...

Listen

January 20, 2022 00:53:40
NRN editors discuss The Great Resignation, omicron and automation versus hospitality

NRN editors discuss The Great Resignation, omicron and automation versus hospitality

This week on the Extra Serving podcast, a production of Nation’s Restaurant News’ Last Bite Network, NRN editors Holly Petre, Sam Oches and Bret Thorn discussed the topic on everyone’s mind ­ — The Great Resignation. The team at NRN once again discussed the topic that seemingly won’t go away: how the labor crisis is impacting the industry. The news this week was that chains like McDonald’s, Starbucks and Chipotle Mexican Grill would be cutting hours due to staffing shortages. But the shortages weren’t due to just the Great Resignation; they were also due to the omicron variant of COVID-19.  The team then discussed the introduction of automation into the industry and how staffing shortages impact the use of AI in restaurants. Lastly, the team wraps up with a reminder to check out the 2022 Power List available at nrn.com/power-list where topics like automation are covered in greater detail with people like Stratis Morfogen of Brooklyn Dumpling Shop and Steph So of Shake Shack. This week’s guest is Susan Beard, culinary operations manager for Slim Chickens, who discusses how the supply chain has impacted her kitchen. ...

Listen

January 20, 2022 00:11:45
The Power List: Steph So works to humanize the digital experience at Shake Shack

The Power List: Steph So works to humanize the digital experience at Shake Shack

How the digital head at the burger restaurant is making sure customers are engaged with the brand and glad about it ...

Listen

January 14, 2022 00:44:12
The CEO of Checkers and Rally's Frances Allen on the chain's tech investments

The CEO of Checkers and Rally's Frances Allen on the chain's tech investments

This week on the Extra Serving podcast, a production of Nation’s Restaurant News’ Last Bite Network, NRN editors Holly Petre, Sam Oches and Joanna Fantozzi discussed the news that came out of the recent virtual ICR conference. Companies like Shake Shack, Domino’s, El Pollo Loco, Chuy’s, Dutch Bros and more pre-reported their latest quarter earnings during the conference. Fast-casual Shake Shak saw quarterly earnings exceed pre-pandemic levels for the first time since 2019 in the fourth quarter despite sales in the chain’s hometown of New York City shrinking by 20%. The team discusses why that is and what Shake Shack could do to change the trends. Also, the team discusses the labor crisis and how its impacted restaurant finances. This is the first quarter where both the labor crisis and the supply chain crisis have impacted restaurants financially, so the team analyzes what it means looking ahead. Plus, Fantozzi speaks with the CEO of Checkers and Rally’s, Frances Allen. The two discuss how the chain is improving its technology and using AI to step up to the plate. ...

Listen

January 07, 2022 00:52:36
Kristen Barnett of Hungry House on the anti-ghost kitchen

Kristen Barnett of Hungry House on the anti-ghost kitchen

This week on the Extra Serving podcast, a production of Nation’s Restaurant News’ Last Bite Network, NRN editors Sam Oches and Holly Petre discuss new year’s resolutions and hopes for the restaurant industry. Mostly, the two discuss the biggest phrase in the world right now: the Great Resignation. The restaurant industry has been hit the hardest by what was once dubbed the labor crisis but morphed into the Great Resignation as the new year dawned. Oches and Petre cover why the restaurant industry is being hit particularly hard and what operators can do to combat some of the issues the crisis has brought up including pay, worker treatment and career advancement. Finally, the episode wraps up with an interview with Kristen Barnett, the CEO and founder of Hungry House, a Brooklyn-based anti-ghost kitchen company focused on chefs. Barnett and editor Lisa Jennings discuss the business and what it means to be an anti-ghost kitchen. ...

Listen